1. Booking Framework & Deposit Requirements
To initialize and secure your custom East African itinerary archetypes, a commitment deposit of 30% of the total tour invoice value is required at the time of confirmation. This allows Reisefreunde Safaris to secure vehicle allocations, premium wild sanctuary rooms, and specialized logistical properties.
2. Specialized Permits Exclusion
Please note that regulatory fees for Mountain Gorilla Tracking Permits and Chimpanzee Sanctuary Canopy Passes are governed strictly by the Uganda Wildlife Authority (UWA) and the Rwanda Development Board (RDB). These specific institutional fees must be paid 100% upfront upon booking and are entirely non-refundable and non-transferable under all circumstances.
3. Final Balance Settlement
The remaining 70% balance of the total safari tour invoice must be cleared no later than 60 days prior to your scheduled departure date. Failure to execute full payment within this specified timeframe grants Reisefreunde Safaris the operational right to treat the booking as canceled by the client, subject to standard cancellation retention rules.
4. Cancellation & Refund Policy
Cancellations must be submitted in writing to our operations team. If notice is received 60 days or more prior to departure, the 30% commitment deposit is retained to cover non-refundable lodging blocks and vehicle allocations, and a 50% refund of the remaining balance will be issued. Cancellations made less than 60 days before the scheduled departure date are strictly non-refundable. As noted in Section 2, wildlife tracking permit fees are completely excluded from any refunds under all circumstances.